Onluck Casino Customer Support in the UK

Our Onluck Online Casino customer support team is available to assist with account queries, gaming questions and technical issues. Contact us through any of the following channels.

Contact Methods

Phone Support

Call +442036332952 for immediate assistance. Phone support operates 24 hours a day, 7 days a week. Have your account username or player ID ready when calling. For security purposes, you will be asked to verify your identity.

Email Support

Send enquiries to [email protected]. We respond to all emails within 12 hours. Include your username and a detailed description of your query. Do not include passwords or payment card details in emails.

Website Feedback Form

Access the feedback form through this page. Complete all required fields and select the appropriate category for your query. You can attach screenshots up to 5MB. Confirmation of receipt appears immediately after submission.

Live Chat

Click the chat bubble icon available on all pages. Live chat operates 24/7 with average connection times under 60 seconds. Chat agents can assist with account issues, game queries, deposits, withdrawals and technical problems.

Response Times

  • Phone: Immediate connection 24/7
  • Email: Within 12 hours
  • Feedback Form: Within 24 hours
  • Live Chat: Under 60 seconds

Common Support Topics

  • Account verification and documents
  • Deposit and withdrawal queries
  • Bonus terms and wagering requirements
  • Game rules and payouts
  • Responsible gambling tools
  • Technical issues and errors
  • Account limits and restrictions

Security Reminders

Support agents will never ask for:

  • Your password
  • Full payment card numbers
  • PIN codes
  • Online banking credentials

Responsible Gambling Support

For responsible gambling concerns, contact our specialist team at [email protected] or call +442036332953. This service operates Monday to Friday, 9:00 AM to 9:00 PM GMT.

Contact Information

Registered Office:
374A Chiswick High Rd., Chiswick, London W4 5TA, United Kingdom

General Support: +442036332952
Responsible Gambling: +442036332953
Email: [email protected]
Responsible Gambling Email: [email protected]

Support Hours:
General Support: 24 hours, 7 days a week
Responsible Gambling Team: Monday – Friday, 9:00 AM – 9:00 PM GMT

Additional Information

Check our FAQ section for instant answers to common questions. Account holders can view their transaction history and game records directly through their account dashboard.

For complaints, use the dedicated complaints procedure outlined in our Terms and Conditions. We resolve all complaints within 7 working days.

Providers